01923 269788

Terms and Conditions

In line with your statutory rights, goods purchased from this site can be returned with 14 days of purchase in an unused format and refunds will be arranged after inspection. Please call 01923 269 788 if you need to return the product you have purchased. We will endeavour to get in contact with you and discuss the reason for the return and the appropriate course of action to be taken i.e. replacement, refund, etc.

Refund Policy

If you are not satisfied with your purchase, you may return it within 14 days of receipt under the following conditions:

If we supply the wrong product or if the product is in any way faulty or damaged, we will exchange it for the correct one. We will make a reasonable effort to exchange the product, but if replacement is not possible, we will refund your purchase price including delivery costs.

It is the responsibility of the Buyer to ensure products are compatible with other equipment used in conjunction with the products purchased. We cannot offer a refund due to any problems associated with this.

Special offers: If we supply the wrong product or if the product is in any way faulty or damaged, we will exchange it for the correct one. However, if the product is no longer being offered at the special price, it will not be replaced and we will refund the purchase price including delivery costs.

Cancellations Policy

If you wish to cancel any order, please email us with the following information:

  • Customer name
  • Date of your order
  • Your Order number
  • Names of products and Quantity of the items you would like to cancel.

Once you submit an order, we immediately prepare all stock items for shipment, so you must cancel as soon as possible to avoid product being shipped, or you may be charged for shipping.

We promise to respond to your email as quickly as possible, usually within the next working day.

You may cancel any item that has not yet entered the shipping process.

Delivery of the Goods

We arrange delivery to your door within 7-10 working days within the UK mainland. A post and packing/carriage charge will be levied. This cost is calculated by weight and added to your basket at checkout. All orders received before 12.00 noon will be despatched the same day. There may be additional carriage charges for items leaving the United Kingdom. Products are delivered by Royal Mail or Specialist Courier.

Disclaimer/Pricing Policy

The prices quoted for your Online Service Booking are our standard list prices. Please be aware that upon inspection your vehicle may require extra work over and above the price quoted.

Whilst we make every effort to ensure that all details published are correct no responsibility will be accepted for errors and omissions. We reserve the right to alter specifications and prices without notice.

We will not be liable to any customer or member of the public for any information supplied on this website. Our website is, provided on an “as is” basis and we do not make any representations or warranties if such information subsequently proves to be inaccurate or out of date. We cannot be held liable for any consequential loss resulting from the information we provide.

Any decision made in relation to purchasing goods and/or services as a result of information obtained from our site is your sole responsibility. The only warranty that we can give regarding the accuracy of the information is to state that all reasonable endeavours are made to remove inaccurate information from the site as soon as we are able.

Every item has been priced and described as accurately as possible, however, any price increases will be advised prior to despatch.

Availability

Should your product be out of stock please contact JZM direct, who will advise you of the earliest availability of the product.

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